Question 1

Is my pricing data shared?

Accepted Answer

No. Your monitored brand mentions, sentiment archive, and alert configuration stay private to your workspace — SentinelIQ never sells or shares customer monitoring data with third parties.

Question 2

How is this different from spreadsheets?

Accepted Answer

Spreadsheets need someone to refresh sources, scrape mentions, and triage sentiment by hand. SentinelIQ watches 24/7, drafts replies in your tone, and escalates crises the moment sentiment shifts — so your team stops doing tabs and starts doing PR.

Question 3

Can I export my data?

Accepted Answer

Yes. Every mention in your archive can be exported as CSV or JSON at any time from the dashboard — your data is yours, portable, and never locked in.

Question 4

Do I need to connect a bank account?

Accepted Answer

No bank account or payment method is required to start monitoring. Starter and Teams include a 3-day free trial and can be cancelled anytime — you'll only enter billing details if you choose to upgrade.

Question 5

Is this a good fit for a solo founder?

Accepted Answer

Starter is built for early-stage founders monitoring their brand alone. It covers up to 3 monitored keywords with real-time sentiment analysis and email alerts on negative spikes, so you have the essentials without paying for enterprise noise. See what is covered on the Starter plan.

Question 6

How long does setup take?

Accepted Answer

Most workspaces are ready in under 10 minutes. The onboarding wizard walks you through adding your first keywords, connecting integrations, and choosing your alert preferences — once that is done, monitoring starts on the next refresh cycle. Preview the onboarding flow.

Question 7

Do I own the data SentinelIQ collects for me?

Accepted Answer

Yes. Your monitored keywords, mention archive, and alert configuration live in your workspace and remain yours. You can export the full archive as CSV or JSON at any time, and we publish exactly what is collected and how it is used. Read the privacy policy.

Question 8

What if I need to change plans?

Accepted Answer

You can upgrade or downgrade from your dashboard at any time without re-signing up or migrating data. The change prorates against the current billing period, your workspace and archives carry over, and only features above your new plan tier stop working at the next renewal. Open billing in your dashboard.

Question 9

What if my team grows (or shrinks)?

Accepted Answer

The Teams tier is seat-based and scales as your team does. Invitations and seat removals are handled from the dashboard, unlimited monitored keywords and Slack alerts carry over for everyone, and our team is happy to scope a custom quote if your seat count moves into a new range. Talk to our team about a custom seat quote.

Questions founders ask before they start monitoring

Product & data

Pricing objections