The agreement that governs your use of SentinelIQ.

SentinelIQ is a brand-mention monitoring and AI-drafted-response platform for startups. You connect the channels you want watched (your brand names, product names, executives, competitors, and the public platforms you care about), and we surface the mentions we find, classify sentiment, draft suggested responses in your voice, escalate the ones that look like emerging crises, and hand off to your team with full context when a real human reply is needed.

We offer two paid plans — a Starter plan ($29/month) for solo founders running an early-stage brand through a small list of monitored keywords, and a Teams plan ($99/month) for growth-stage teams that need unlimited keywords, deeper platform coverage, Slack alerting, and priority responses. Both plans include a 3-day free trial that does not require a credit card, and both plans can be cancelled from your dashboard at any time without penalty.

Subscriptions are billed monthly through Stripe Connect, our payment processor. Stripe handles your card details; we never see or store your full card number. Monthly subscriptions are non-contractual: stopping usage or ending the renewal from your dashboard is the way to cancel, and refunds of unused prepaid periods are processed through the same Stripe account.

The service is provided by the operator of SentinelIQ. By creating an account or using the service in any way, you agree to these terms.

You may only monitor brand keywords, product names, executive names, and competitor names you have a lawful right to watch. You are responsible for the inputs you add to your workspace, and you agree not to use the service to surveil private individuals, to track content that you have no legitimate interest in, or to harvest or repost third-party content in violation of the third party's terms of service.

You may not use the service, our AI proxies, our email proxy, or any of the underlying platform endpoints to scrape data you are not authorised to collect, to probe the security of other tenants of the platform, to bypass rate limits, to reverse engineer our inference paths, or to resell the underlying model or signal without a written agreement with us.

You may not send unlawful content through the service (harassment, defamation, threats, malicious code, content that infringes third-party intellectual property, content that is sexual or exploitative of minors), and you may not use the service to impersonate any person. AI-drafted responses are suggestions; the decision to publish them, and the legal responsibility for the resulting public communication, remains yours.

You may not scan, probe, or test the vulnerability of the SentinelIQ infrastructure except through the channels we have explicitly published for security researchers. Discovered issues should be reported to us via the contact form so we can investigate and respond.

We may suspend or terminate any account that breaches these terms, that uses the service in a way we reasonably believe to be unlawful, or that poses a security or abuse risk to the platform or to other tenants. Where practical, we will attempt to notify you and give you a chance to cure before suspending or terminating. Termination for breach does not affect our right to seek any remedy available to us at law.

You may close your workspace at any time from your dashboard settings. Closing your workspace ends your subscription at the end of the current billing period and removes the stored mention history and session data associated with that workspace.

Starter workspaces retain the most recent 30 days of monitored mentions; Teams workspaces retain the full history of the workspace. Mention rows are removed when the workspace is closed (with a short grace period to recover from accidental closure). Billing records are retained as long as we are legally required to for tax and accounting purposes.

After termination by either side, your right to use the service ends. Provisions of these terms that by their nature should survive termination — including the liability disclaimer, the indemnity carve-out, the dispute-resolution clause, and our right to retain legally required billing records — survive.

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment. We do not warrant that the service will be uninterrupted, error-free, or that the monitoring pipeline will surface every relevant mention on every supported platform.

To the maximum extent permitted by applicable law, the operator of SentinelIQ is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, customers, opportunities, goodwill, or data, even if the operator has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

Where the operator of SentinelIQ is found to be liable for any claim arising out of or relating to the service, the operator's total aggregate liability for all claims in any twelve-month period will not exceed the total amount of fees you paid to SentinelIQ for the service in that same twelve-month period. The cap and the exclusions above are a fundamental part of the bargain between us.

These terms are governed by the laws of [jurisdiction], without regard to conflict-of-laws principles. The owner may finalize this section (jurisdiction, venue, and any arbitration clause) before public launch.

When we make a material change to these terms, we update the "Last updated" date at the top of this page, and — where the change affects existing customers — we send a notice to the email address on your account before the change takes effect.

Non-material edits (clarifications, typo fixes, rewording without a change in practice) are posted without a notice. The version history of this page is the source of truth.

Any question about these terms — before or after you sign up — goes to our team via the contact form. We read every message and respond directly. Questions about billing go to the same place; questions specific to your account are best answered from inside your workspace once you are signed in.